Appointments can also be requested using your Patient Portal.
Please click here, for more information on our policies for ADHD, Behavioral Disorders, & Asthma Visits, Well Child Visits, Vaccinations, and No Shows / Late Cancelations.
Well Child Visits
Well care visits are scheduled Monday - Friday 9:00am - 3:00pm. We see all routine and follow up appointments by appointment only. If you would like to schedule an appointment please call the office during regular office hours.
By appointment only, siblings can be booked together when appointments are made in advance. Check your insurance carriers policy on scheduling well child checkups.
If you are more than 15 minutes late for an appointment, you may be asked to reschedule. However, we will do our best to accommodate your child's needs.
If you are not able to accompany your child to a visit, please send a signed permission note with the person bringing in your child. You can print and complete a Parental Designation Form prior to your visit. Just click the Forms link. These forms are acceptable for one year from the submission date.
Sick Child Visits
Sick visits are available throughout the day and after 3:30pm. Evening appointments are offered at our Liverpool location. Weekend sick visits are available Saturday mornings at the Liverpool location. West patients can be seen at our Liverpool office after hours and on weekend.
If you would like us to see more than one child, please schedule both of them when you make your appointment. Without an appointment, we may not be able to see a sick sibling right away, and you may be asked to wait while the provider sees a scheduled patient who may be waiting.
Walk-in sick visits are not recommended. We prefer to have all appointments scheduled. If you walk-in and it is not an emergency, you may be asked to return for the next available appointment.
Telemedicine
We now have the ability to conduct some office visits via Telemedicine during our week day hours. Unfortunately, we are not able to provide Well Child Exams via this service due to the limitations on a video platform.
The Telemedicine visit is done through our Electronic Medical Record and web browser, which are totally secure. Our providers will remain in a private examining room or office throughout the visit. These visits will not be recorded, only documented in the patient chart. The provider will evaluate your child and recommend any diagnostics and treatments based on the assessment.
To arrange for a visit, an appointment must be booked. Once the visit is scheduled, we will send a video link to your cell phone number, e-mail address, or both (your choose). Just click on the link to get connected. No need for any downloaded apps. We will call prior to the appointment to be sure you are available for the visit.
Video Visit - Patient's View tutorial video
Triage Nurse
Keep in mind that our nurses are available during regular business hours to answer your routine questions or to deliver a message to one of our pediatricians or nurse practitioners. All phone calls are logged, and your call will be returned by the appropriate individual during the day when there is enough time to discuss the issue at length if necessary. After-hours calls are handled by one of our providers Monday - Friday from 4:15pm - 11:00pm by calling our answering service at (315) 457-9966.